TERMS + CONDITIONS

This website is owned and operated by Emuology. Throughout this site, use of the terms ‘we’, ‘us’ & ‘our’ refer to Emuology. All purchases made on this website are subject to the following terms and conditions. Please read them carefully prior to placing an order as, in purchasing, you indicate your understanding and agreement. Here at Emuology we value the quality of our products. All of our items are thoroughly checked before sending. In the unlikely event you receive an item that is faulty or if you have been shipped the wrong item please make contact with us within 3 days of receiving your goods. We only exchange or refund items if they are faulty, damaged or you were shipped the wrong item.

 

TO RETURN YOUR ITEM

1. Email us at  emuology@xtra.co.nz

2. Provide the following details: Invoice/ Order Number The item you wish to return Why you wish to return it And finally, do you want an exchange or refund

3. We will then reply to your email and will provide an address for you to return your goods to.

When you return your item please ensure you follow the below STEPS All items MUST to be returned within 10 days of receiving your goods. ( If 10 days have gone by since the day you received you purchase, unfortunately we can’t offer you a refund or exchange ). Once we have received the returned item, please allow 5-10 business days for the returned item to be processed. We will refund shipping in New Zealand only on faulty items however all returns MUST be tracked, as Emuology takes no responsibility for missing packages. Please provide your tracking details and receipt in order to qualify for a shipping refund. The returned product must be in its original condition. We will endeavour to work with you to help best resolve any issues that may arise when purchasing or wishing to return an item. 

 

EXCHANGES & REFUNDS

Here at Emuology we ' Make to order’. Because we make your item especially for you upon you placing an order please note that we are unable to provide an exchange or refund simply because you have changed your mind. Please be very careful and keep this in mind when making your selection. For international shipping - please note that we do not offer refunds if you refuse your parcel due to customs charges. 

 

INTERNATIONAL DELIVERY

We deliver to countries outside New Zealand. If you order products from our website for delivery outside of New Zealand, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Orders for international delivery do not include New Zealand's GST tax, this comes off the price at time of ordering.